關于教育都是每個家庭中非常重要一個環節，為什么這么說呢，很多家庭為了讓孩子獲得更好的教育煞會苦心，但是不一定會獲得效果這才是真正愁的地方，孩子出門的言行舉止就能看到一個家庭對孩子的教育是什么樣，有句古話叫上梁不正下梁歪，課外教育也很重要，那么現在小編就為小伙伴們收集到了一些課外知識，希望大家看了有所幫助。
客服人員是每一家企業最重要的崗位之一,一名好的客服往往能夠第一時間解決客戶的問題,避免投訴。那么一名客服應該如何進行溝通才能夠真正達到這樣的效果呢?
When you're on the line with someone like Valerie Zhou, there's no question this customer service agent will help you.Zhou told us some tips on knowing if you're talking — or chatting electronically — with a helpful agent.
對啊網譯:
當你在網上遇到一些問題時,瓦萊利·周一定會及時為你解答所有困惑。作為一名優秀的客服,周給了我們一些如何做好這項工作的建議。
they're fast.
The best agents move at 2X speeds, Nothing is more frustrating for customers than connecting with a customer service agent that doesn’t have access to account information or has no record of a previous customer service call, It's part skill, part software. The skill is knowing which buttons to push; the software is a reliable system that lets the agent fix a problem quickly.
對啊網譯:
他們非常迅速
最好的客服往往以比別人快兩倍的速度進行反應,沒有什么比與在接通客戶服務時的等待更讓人沮喪的了。客戶服務代理無法訪問帳戶信息或沒有以前的客戶服務呼叫記錄這只是技術問題。其關鍵在于知道要按哪個按鈕。軟件是一個可靠的系統,它可以讓代理快速解決問題。
They're patient
That's the quality Sarah McConomy looks for in a prospective customer service agent. "Agents have to be calm at all times and have an ability to remain patient with every call, email or live chat," says McConomy, who has run call centers for the last decade and currently handles marketing, an electronics company. Impatient agents don't last long in this business.
對啊網譯:
他們很有耐心
這正是莎拉·麥科諾米在未來的客戶服務代理中所追求的最高品質。”代理商必須時刻保持冷靜,并有能力在每一個電話、電子郵件或實時聊天中保持耐心,”麥科諾米說,他在過去十年里經營著呼叫中心,目前負責一家電子公司的市場營銷。不耐煩的客服在這行干往往不了多久。
They're problem-solvers
In the words of Stephen Hensley, they're "solutions-oriented." He says a good agent "must be able to provide a series of yeses when working with customers. "For example, if a product is out of stock, the agent shouldn't say, 'We'll have it back in stock soon,'" says Hensley, who runs a customer service consultancy. "The agent should say something like, 'I know that's out of stock; however, let me tell you about one that's just as good and has a couple of more features.'" The more solutions, the better the agent.
對啊網譯:
他們是真正解決問題的人
用斯蒂芬亨斯利的話說,他們是以解決方案為導向的。一個好的客服在與客戶合作時必須能夠提供一系列的服務。他經營著一家客戶服務咨詢公司。例如當產品缺貨時,客服應該說這樣的話:“我知道這已經缺貨了;不過,讓我來告訴你一個同樣好并且有更多功能的產品。”解決方案越多,證明客服人員能力越強。